WiseDimensions

Frequently Asked Questions

Ordering and activation
Q:	Can I try the program before purchasing?
A:	Absolutely. You are encouraged to download the program, install it and evaluate for up to 14 days. If you have any questions, feel free to ask us. It is always a pleasure for us to work with developers who are well informed about our software and know what they are doing.
Q:	What limitations does the trial version have?
A:	The trial version of 3D Visioner has no limitations in functionality, but after 14 days since the moment it was first installed it will expire. If any feature doesn't work as you expect it do, it could be that you are not using it correctly or there is some other problem, but it is certainly not because of the trial mode.
Q:	What is your refund policy?
A:	You have plenty of time to evaluate our software and you shouldn't buy it unless you are happy with it. If you do request a refund, you will be asked to destroy all your copies of the product in question and send us a signed legal document confirming that you have done so. Then your activation key(s) will be invalidated in all future versions of the product.
Tech support and upgrades
Q:	Do I have to pay for technical support?
A:	No. Whether you have a license or just evaluating WiseDimensions products, if you have questions about the software, they will be answered. Period. No subscription fees, no incidents-per-month or other limitations. But believe it or not, we don't spend much time on technical support, since the software is very intuitive and easy to use.
Q:	Can I call you to ask a question?
A:	Sorry, we provide technical support by email only.
Q:	How do I report a bug?
A:	If you see what could be a bug in the product, please report it to us. Usually a screenshot or two help a lot to understand the problem, but please make a reasonable effort to make screenshots compact, because megabyte attachments in the mailbox are no fun at all. You can also report a bug by posting a message in "Contact Us" section.
Technical questionss
Q:	I have installed 3D Visioner, but couldn't find any toolbar or menu in Visio.
A:	Some add-ons remove all other add-ons' menus and toolbars. In this case please inform us.
Q:	How to set pivot in the center of the whole scene?
A:	To set pivot in the center of the whole scene just double-click left mouse button on empty space in the scene.
Q:	How to set pivot in the center of an active page?
A:	To set pivot in the center of an active page just double-click left mouse button on the page.
Q:	I've created a lot of links in Visio, but they don't appear in 3D.
A:	3D shows only "correct links" from Visio (the links, connecting visio shapes with connection points). It means that if you just draw a line from one shape to other, the 3D doesn't display it. Please use correct links and connect them with visio shapes using connection points.
Q:	How to scroll the entire scene in 3D?
A:	Just hold "Shift" and then catch and drag the scene using left mouse button.
Q:	Are there any special system requirements to support the 3D graphics?
A:	No. Our software doesn't require a 3D accelerator, but if you have one, it should improve the quality and the speed of 3D.
Q:	I have 3D accelerator installed, but the 3D performance is poor.
A:	Possible reasons are: 1. You have no graphics driver installed. Please, download and install specified graphics driver from the site of your Video card manufacturer's website. 2. You are using either 256 color or 16 bit color graphics mode. Please, switch to 32 bit color mode.

Frequently Asked Questions