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Documentation |
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Toolbars and Menus |
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3D Models |
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| Ordering and activation |
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Q:
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Can I try the program before purchase it?
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| A: |
Absolutely. You are encouraged to download the program, install it and
evaluate for up to 30 days. If you have any questions, feel free to ask
us. It is always a pleasure for us to work with developers who are well
informed about our software and know what they are doing.
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| Q: |
What limitations does the trial version have?
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| A: |
The trial version of 3D Visioner has no limitations in functionality, but
stops working after 14 days from the moment of its first installation.
If some feature doesn't work as you expect, it
is not because of the trial mode.
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| Q: |
What is your refund policy?
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| A: |
The trial period provides time to evaluate our software and decide whether
or not to purchase it. If you do request a refund, you will be asked to
destroy all your copies of the product in question and send us a signed
legal document confirming that you did so. Then your activation key(s)
will be invalidated in all future versions of the product.
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| Tech support and upgrades |
| Q: |
Do I have to pay for technical support? |
| A: |
No. Whether you have a license or just evaluating WiseDimensions products,
if you have questions about the software, they will be answered. Period.
No subscription fees, no incidents-per-month or other limitations. But
believe it or not, we don't spend much time on technical support, since
the software is very intuitive and easy to use.
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| Q: |
Can I call you to ask a question?
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Sorry, we do all technical support by email only.
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| Q: |
How do I report a bug?
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If you see what could be a bug in the product, please report
it to us. Usually a screenshot or two help a lot to understand a problem,
but please make a reasonable effort to make them compact, because megabyte
attachments in the mailbox are no fun at all. You can also report a bug
by posting a message in "Report
a Bug" section of our Web site.
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| Technical questionss |
| Q: |
How to set pivot in the center of whole scene?
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| A: |
To set pivot in the center of whole scene just double-click left mouse
button on empty space in scene.
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| Q: |
How to set pivot in the center of active page?
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| A: |
To set pivot in the center of active page just double-click left mouse
button on the page.
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| Q: |
I've created a lot of links in Visio, but they don't appear in 3D.
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| A: |
3D shows only "correct links" from Visio (the links, connecting
shapes with connection points). This means if you just draw a line from
one shape to other, the 3D doesn't display it. Please use correct links
ant connect them with shapes using connection points.
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| Q: |
Are there any special system requirements to support the 3D graphics?
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No. Our software doesn't require a 3D accelerator, but if you have one,
it should improve the quality and the speed of 3D.
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| Q: |
I have 3D accelerator installed, but the 3D performance is poor.
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Possible reasons are:
1. You have no graphics driver installed. Please, download and install
specific graphics driver from the site of your Video card manufacturer.
2. You are using either 256 color or 16 bit color graphics mode. Please,
switch to 32 bit color mode.
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